Return Policy

US & CANADA CUSTOMERS

WHAT ITEMS CAN I RETURN?

Item(s) can be returned or exchanged with 15days as long as they are still in their original condition.

In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and attached tag. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

Please note that returns registered separately can't be returned in one package, even if they are from the same order. Combining the returns into the same package will slow down the refund process, so please package separately!

Please retain any proof of return postage receipts as we may need to view these as part of your return.

DO YOU OFFER EXCHANGES?

Exchanges can also only be made for a different size of the same item, not a completely different item.

WHEN WILL I GET MY REFUND?

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.

We only offer refunds onto the original payment method used to make the order.
For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
Refunds will be actioned as soon as possible from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

RECEIVED A FAULTY OR INCORRECT ITEM?

Please send our Customer Support Team the following info:

Your Order Number
Item Name
Photos that show:

1. The fault as clearly as possible

2. Full-length photo of the item

3. The Kookina Athletics logo and label

Don't worry about sending your faulty item back to us, just keep hold of it until you've been in touch.

ALL CLAIMS FOR ORDERS ARRIVING WITH DAMAGED OR WRONG ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

MORE QUESTIONS?